![]() ![]() ![]() I purchased a digital item, but I don't have an Etsy account. You will be able to leave a review for your purchase after you download your file. You can also access your files by going to Purchases and reviews and selecting the Download files button. Once the seller finishes your order, you will receive an email with a link to download your digital file. Items that the seller is still working on are shown as In progress. To see the status of your made-to-order digital item, go to the Purchases and reviews section of your Etsy account. Please coordinate with the seller through Etsy Messages to establish the completion time for your order. The delivery window for made-to-order digital items will vary depending on the seller. When will I receive my made-to-order digital item? If your payment is still processing, the Download Files button will be gray. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed. There are generally no limits for when or how many times you can download a file. You can also go back to the item’s listing page, where you should see an “Instant Download" message on the images for the item. This goes to the Downloads page for all the files attached to your order. Next to the order, select Download Files.To access your digital files from your account: Where can I find my digital purchases in my account? If it’s not there, adding to your address book or safe list can help you locate these emails in the future.įor now, you can still access your digital purchases in your account. If you use Gmail, also check your Social and Promotions tabs. I can’t find my download notification emailįirst, check your spam or junk inbox. To download a digital file, please sign in to Etsy on your mobile browser or computer. You can't download a digital purchase through the Etsy app at this time.
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